Rights & Responsibilities
All clients and patients of GEGAC have certain rights and responsibilities.
Your Rights
As a client or patient of GEGAC, you have a right to:
- High Quality Care: cultural, safe, effective, joined-up and person-centred care
- Safety: in our buildings, online, and in any care setting
- Respect: from everyone, all the time
- Access: to the services you need, in a way that works for you
- Participate: in the plans and care that effect you
- Information: of the names of the professionals supporting you, the services that are being offered, the effectiveness of these services
- Options: you can seek out different services and different workers, or you can seek out a Manager to help you with a concern
- Interpreters: to help with communication
- An advocate: to help with making decisions
- Privacy: your private information will be treated confidentially
- Provide Feedback: you can make a complaint, give a compliment, and help us improve our services
- To your information: you can request your records
Your Responsibilities
As a client or patient of GEGAC, you have a responsibility to:
- Participate: in the plans and care that effect you
- Respect: staff and others, and treat them with courtesy, all the time
- Not smoke: when at a GEGAC service
- Not be intoxicated: when at a GEGAC service
- Provide feedback: it is important you provide us with good and bad feedback so we can improve our services
- Follow staff instructions: in the event of an emergency
Feedback
Your feedback is important to us.
By providing information on our services we can make them better.
